Last Updated: December 2024
1. Information We Collect
At Luminflux Hotel Zorath, we collect information to provide you with exceptional service and personalized experiences:
- Personal Information: Name, address, phone number, email, and payment details
- Reservation Details: Check-in/out dates, room preferences, and special requests
- Service Usage: Spa & Wellness Center visits, Fine Dining Restaurant reservations, Conference Room bookings
- Communication Records: Correspondence, feedback, and service inquiries
- Technical Data: IP addresses, browser information, and website usage analytics
2. How We Use Your Information
We use your information to deliver luxury hospitality services:
- Processing reservations for rooms (Standard King, Deluxe Suite, Executive Suite, Presidential Suite)
- Managing bookings for our Spa & Wellness Center, Infinity Pool, and Fitness Center
- Coordinating Conference Room reservations and Rooftop Lounge access
- Personalizing your stay experience and preferences
- Processing payments securely and efficiently
- Sending booking confirmations and important updates
- Improving our services and facilities based on feedback
- Marketing communications (with your consent)
3. Information Sharing and Disclosure
We respect your privacy and limit information sharing to:
- Service Providers: Trusted partners who assist in hotel operations
- Payment Processors: Secure financial transaction handling
- Legal Requirements: When required by Canadian law or regulations
- Business Operations: Internal departments to enhance your stay experience
We never sell your personal information to third parties for marketing purposes.
4. Data Security Measures
Protecting your information is paramount to our luxury service standards:
- Advanced encryption for all data transmissions
- Secure servers with restricted access protocols
- Regular security audits and system updates
- Staff training on privacy protection procedures
- PCI DSS compliance for payment processing
5. Your Privacy Rights
Under Canadian privacy legislation, you have the right to:
- Access your personal information we hold
- Request corrections to inaccurate information
- Withdraw consent for marketing communications
- Request deletion of your data (subject to legal requirements)
- Lodge complaints with privacy authorities
6. Cookies and Website Analytics
Our website uses cookies to enhance your browsing experience:
- Essential Cookies: Required for website functionality and reservations
- Analytics Cookies: Help us understand website usage and improve services
- Marketing Cookies: Personalize content and advertisements (with consent)
You can manage cookie preferences through your browser settings.
7. International Data Transfers
While Luminflux Hotel Zorath operates in Vancouver, Canada, some service providers may process data internationally. We ensure adequate protection through:
- Contractual safeguards with international partners
- Compliance with Canadian privacy standards
- Regular monitoring of data transfer practices
8. Data Retention
We retain your information only as long as necessary:
- Reservation Records: 7 years for accounting and legal purposes
- Marketing Data: Until you withdraw consent
- Website Analytics: 24 months for service improvement
- Security Footage: 30 days unless required for investigations
9. Children's Privacy
We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected such information, please contact us immediately for removal.
10. Updates to This Policy
This privacy policy may be updated to reflect changes in our practices or legal requirements. We will notify you of significant changes through:
- Website notifications and email alerts
- Updates during your stay at the hotel
- Revised effective dates on this page